by Jonathan | Dec 27, 2019 | General
“What actually is ‘customer experience’?” you might be asking yourself. In a nutshell, it’s the concept behind managing customer expectations versus actual experience. This can be achieved through many ways, it could be processes and methodologies, it...
by Jonathan | Dec 5, 2019 | General
I’m sure you’re familiar with the song ‘Knockin’ On Heaven’s Door’ by Bob Dylan, arguably it’s one of the greatest songs of our time. It has been covered by countless groups and artists since it was first penned. What you might not know is that it was originally...
